That crucible forced agility. During the 2017–2018 Cape Town water crisis, they’d already learned to be resourceful. COVID just pushed it further. “You either close your business, or you pivot. And we pivoted.”
One of the most important pivots was moving to a pre-order model. “We designed samples, Chad learned photography from YouTube, and we started shooting our pieces ourselves,” Erin-Lee says. “We’d make one of each garment, photograph it, and put it online for pre-order. That’s how we survived—and it worked.”
That period birthed some of their most beloved pieces—like the iconic raincoat, originally just one garment in a small drop. “Even when we tried to phase it out, our customers wouldn’t let us,” she says, and the garment now firmly forms part of the Research Unit’s evergreen collection.
Today, Erin-Lee and Chad’s method is one of constant iteration. “We work in what we call ‘the Kaizen way’—daily, incremental improvement,” Erin-Lee says, referencing ‘Kaizen’ (改善) literally meaning ‘change for better’, a core principle in Japanese manufacturing, that has seen the titanic ascent of brands like Toyota;l it is a way of being typically rooted in refining processes, reducing waste, and empowering every worker to suggest improvements. “Kaizen is also our son’s name, so the pressure’s on him too. But really, that’s how we move forward. Every day we’re refining, adjusting, pushing the needle a bit further.”
A proud aspect of Research Unit is that it’s made by women across the Cape Flats. With the loss of Cape Town’s textile and CMT history, the couple tapped into finding artisans who came out of this bygone era. “We didn’t have to hire in-house—we could work with skilled people in local communities,” Chad explains. “My mother was a seamstress on the Cape Flats. I grew up around people doing garment work from their homes.” Erin-Lee adds, “The first samples were made by his mom. Since then, we’ve built relationships with incredible artisans in our communities. We can make five or ten items at a time, sell them, and reinvest—no waste, no excess. This impact is the thing we are most proud of, the way Research Unit has helped to transform the lives of these women, creatively and economically.”
“Because we’re from these communities ourselves, we had access in a way others might not,” Chad says. “Some areas, like Manenberg, are dangerous if you’re not familiar—but we were comfortable, we knew the terrain. That gave us a huge advantage.”
On the subject of sustainability, Chad notes that “we don’t like to call ourselves a ‘sustainable brand’ because that word gets thrown around so much. To us, it’s just about making it last, minimising waste, and offering our customer pieces that goes beyond seasons.” Erin-Lee nods, “Even before sustainability became a buzzword, we were working bootstrapped. So we had to be careful with resources, and that shaped our entire approach to production.” Ultimately, it’s about how the clothing makes people feel. “We make superwoman, superhuman-like clothing,” Chad says. “Even though it’s just clothing, it can make you feel amazing.”
Central to Research Unit is its physical, brick-and-mortar presence in the city. Their first store at the V&A Watershed was their segue, but it’s the Bree St store that is Erin-Lee’s dream realised; “we wanted it to feel more like a home than a store,” Erin-Lee says. “That’s why it looks the way it does—so many pieces in there are from my actual house. It’s my workspace, my lounge, my office.” They even added artisanal coffee, brewed pour-over style. “It’s part of the whole experience—slowing down, being intentional,” she adds.
“I love listening to what people say,” Erin-Lee says. Chad agrees, “if someone says, ‘this would be amazing if it had pockets,’ we’ll consider making that change. But sometimes people don’t know what they want. We’re both stylists, so we love guiding our customers to wear something a certain way, and take a risk. Often, they leave with a new perspective on how to dress. it’s a balance between listening and leading.”
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